The Who and What of Ruby’s Place
Who We Are
Ruby’s Place is a non-profit agency in Hayward, California that has provided shelter and supportive services since 1972 for women and children who experience domestic violence, homelessness and more recently human trafficking. Ruby’s Place was one of the first shelters for women and children in the Bay Area established by community volunteers who saw a need for these services and the diverse staff have keep this agency’s mission alive for 40 years.
The Vision of Ruby’s Place is to provide a safe and life directing experience for women and children who make the choice to leave a life of domestic violence, human trafficking and homelessness
The Mission of Ruby’s Place is to foster a wellness based and culturally responsive community providing emergency shelter and supportive services to women and children who experience domestic violence, human trafficking, and homelessness.
Our Staff consists of 7 different cultures who speak 8 different languages to ensure our clients receive the most culturally responsive interactions. Our staff consists of compassionate and educated advocates, therapists, social workers and business leaders who heal from a trauma informed perspective with the client’s best interest in mind.
CORE PRINCIPLES AT RUBY’S PLACE
Maintain a Safe Environment at all Times
Maintain a safe environment, both physically and emotionally, for everyone involved.
Promote Choice and Trust
Providing choices can counteract fear and the sense of powerlessness, and ultimately create trust.
Set-up Everyone for Success
Consistency and teamwork among staff are essential ingredients of a safe environment and successful clients. Clients must be empowered to become their own risk managers.
Avoid Power Struggles
Get in your CAR (calm, aware, and respectful) self before, during, and after crisis situations. Present yourself as an ally and assess your body language.
Pro-action verses Re-action
Timing is essential in effectivel managing a crisis situation. Use good judgment and do not under-react or over-react. Use Ruby’s Place's specific pro-active policies and de-escalation strategies relative to crisis management and a safe environment.
Do No Harm
Clients can often be re-traumatized or triggered by situations or people. Be aware of your actions, words and body language. The client’s best interest is our number one priority
All services are accessible and available to clients from diverse cultures, backgrounds, experiences, and lifestyles.
Embrace an ongoing commitment to actively and honestly working together as a team among staff and with clients to explore and seek solutions to barriers for better access for diverse women, youth, and children.
Maintain quality collaboration between staff, outside providers, and the community by fully utilizing existing services, advocating for new ones, and participating in outreach
Maintain ongoing collaborations to provide new opportunities to increase the quality of interactions between and among government and community-based organizations; to challenge partners and the community as a whole to enhance and increase knowledge, greater service effectiveness, and better outcomes for women, youth and children.
What We Do
We serve survivors of domestic violence, human trafficking and homeless women and their children throughout Alameda County and the Bay Area since 1972. We foster a wellness based and culturally responsive community providing emergency shelter and supportive services to the clients. Ruby’s Place offers a no-fee 42-bed emergency shelter, 24-hour crisis line, case management, therapy, children’s program, and supportive transitional housing. We serve over 360 low income individuals per year.
Participants in the program consist of mothers and children ages 0-18 who are current or former residents of Ruby’s Place. Services including individual and group counseling, parent consultation, structured play groups, and after-school support are available to all families upon admission to the shelter. Healing from trauma is often a long and difficult process, therefore children and families are offered aftercare services that extend beyond their stay and successful transition to permanent housing. Aftercare services are provided to clients in their residences, via telephone or at Ruby’s Place's community center.
Families arrive at the shelter after having been exposed to an array of traumatic events. They often experience symptoms of anxiety, depression, and behavioral problems. To identify areas of concern, the staff conducts a comprehensive assessment upon intake. Mental health services, case management/advocacy, and community referrals are offered to each family based on its unique set of emotional, physical, and behavioral needs. Ruby’s Place's emergency shelter service is based on a trauma informed care model. Trauma informed care involves seeking to understand the connection between presenting symptoms and behaviors and the individual’s past trauma history. As a practice and set of interventions, trauma informed care involves professional relationships and interventions that take into account the individual’s trauma history as part of efforts to promote healing and growth.
At the most basic level, trauma informed care involves the provision of services and The multi-disciplinary/cultural shelter staff provides culturally competent trauma informed services 24 hours per day 365 days per year. We employ 17 staff, with 8 FTE’s speaking seven languages including Hindi, Punjabi, Urdu, English, Spanish, Italian, and Vietnamese. The Director of Programs provides oversight of program operations and is on-site Monday through Friday and on-call for emergencies. The Assistant Director is on-site throughout the week at varying hours to ensure support when the Director of Programs is not on site. Case Management staff (2.5 FTE) work opposite shifts to provide optimal availability for clients. Staff also rotates emergency on-call duty to ensure adequate coverage and intake/admission into the shelter during evening and weekends. The Executive Director is also on-call and primarily works out of the Administration Office with two full-time employees (Finance/HR and Executive Assistant).
Clients are made aware of the grievance procedure which is outlined during intake and posted in the dining room. Grievances are resolved in a reasonable amount of time and documented. Clients also complete Client Satisfaction surveys, Cultural Competency surveys and services surveys bi-annually as well as exit paperwork which includes a brief questionnaire. The Director of Programs reviews client surveys and implements process improvement strategies to ensure program quality. House meetings occur once per week where client issues and concerns are addressed, positive performance is read and acknowledged.
Length of stay is 90-180 days depending on the circumstances, but the average stay is 90 days. All client information is kept in a confidential file secured in a locked file cabinet. Demographics of the client are imputed in an HMIS comparable data base for reporting outcomes.
We provide quality service and a safe place for women and children no matter what time of day or night. Ruby’s Place serves women and children that have become homeless for any reason. Our client’s primarily come from the Alameda County area specifically the city of Hayward, but Ruby’s Place serves client’s from all over the United States and we have had International clients as well. Ruby’s Place's original 8-bed shelter was located in downtown Hayward and in 1975 moved and expanded to 16 beds at another location. In 1980, due to increasing demand and social awareness, Ruby’s Place expanded to a 24 bed shelter in South Hayward. In 1984 Ruby’s Place completed renovations that increased the occupancy of the shelter to 32 beds. Currently Ruby’s Place has 42 beds due to recent renovations and space re-configurations completed in 2012.
Through the support of our community stakeholders Ruby’s Place has expanded and enhanced services over the last four decades to include intensive case management services for our clients in and out of the shelter, individual therapy, early childhood therapeutic services, parenting supportive services, and domestic violence training for community members. Onsite services include comprehensive case management which consists of: life skills group, housing assistance, employment assistance, legal assistance, referral to social services agencies, and CalWORKS eligibility/enrollment. Ruby’s Place also offers domestic violence support groups and crisis counseling. In 2003, Ruby’s Place was awarded a HUD Linkages contract to provide in depth case management and supportive services to families throughout Alameda County who are in subsidized housing once they leave the shelter program(s). Through this contract, Ruby’s Place employs a full time Linkages Case Manager who works closely with the families to ensure continued activities towards self-sufficiency and permanency within the family unit.
In 2007, Ruby’s Place was awarded a contract through Alameda County Social Services Agency to provide Child Abuse Prevention and Intervention Treatment (CAPIT). This funding has allowed Ruby’s Place to provide intervention and prevention treatment services to women and children residing in the shelter and families in our aftercare program. In 2013 Ruby’s Place was awarded ongoing funding through Alameda County First Five funding, through this Ruby’s Place clinicians work individually with parents and the children to promote nurturing and attachment of family relationships and increase family functioning through knowledge of parenting and child development. Emergency Shelter Grants funding in 2013 was also awarded providing more operating funds for our homeless services.
In May 2013 we launched a Community Outreach Program providing case management and therapy to men, women and children outside of our shelter. The new program filled in a gap in services for those who have housing but need assistance to maintain/improve their situation.
Statement of Need:
Last year 79% of our clients came to our facility due to a violent crime and 19% due to non-violent homelessness. Out of the 270 unduplicated clients we served, 125 were children. These children that enter our shelter are traumatized, scared, and have often been abused. They are in need of educational advocacy, developmental assessment and counseling, medical referrals and trauma/attachment therapy. At Ruby’s Place we also see youth that are pregnant, have STI’s and have been sexually abused. Although these teens are accompanied by their mothers, very separate needs are involved. These young girls usually have a lack of steady education, medical issues, and are in need of intensive one on one therapy. We see the need for shelter and direct client services growing as we received 1175 crisis calls involving violence last year, with 5% directly from law enforcement and 13% directly from hospitals. The high populations of women that we serve are victims of domestic violence and have no support system, are financially unstable due to victimization and mental health issues, all due to severe trauma. Many of these women are victimized and controlled due to their legal status or lack of language skills. Immigration status creates barriers for restraining orders, social services, housing and education. These families are limited in knowledge as to what their rights are and how to advocate for themselves. When it comes to legal issues the process is often long, confusing and expensive. Again, these families are often misinformed or scared to involve law enforcement due to immigration status, threats or otherwise.
The women that come to us are in need of intensive case management, health care, legal support and advocacy, therapy and group counseling. In addition, many of these families are in need of basic necessities, shelter, food and most of all, safety.
The first point of contact is a call to our 24-hour call center with a live crisis counselor. Our call center receives thousands of calls per year due to the limited 42-bed capacity of our shelter. We cannot accept every family and must turn callers away. It is our priority to provide referrals, assistance and over the phone counseling for callers we cannot bring in. The rising number of callers due to crisis situations is alarming.
Ruby’s Place's data for the calendar year 2012 indicated that we turned away over 3,000 crisis callers, which is an increase of over 3% from the last calendar year. During calendar year July 1, 2012 – June 30, 2013, Ruby’s Place's crisis line received 1,175 violence related calls and 3,698 calls from persons seeking assistance for services.
Ruby’s Place has been serving the community for 40 years and has created a stable foundation as well as transformed our services to best fit the needs of our clients. Our first concern is that we provide a safe place that women and children can turn to. Currently, we are home to 42 women and children, although often times we are over capacity. We have an array of NO FEE direct services provided by the Director of Programs, Case Managers, Client Advocates, Clinicians, Children’s Program Coordinator’s, Shelter Advocates, and Volunteer/Interns. Ruby’s Place services initiate with our crisis counselors and 24 hour/365 days per year call center. Our crisis center provides the following services:
Case Management Services:
Our Case Managers are the first point of contact for clients when they enter our facility. The Case Managers complete a full intake and an assessment of the needs along with helping the client acclimate to their new surroundings. The Case Managers provide the following services:
In order for clients to prepare for life without violence and often without their previous partner, they must begin the healing process. Our therapists conduct a full assessment of mental health issues, substance abuse, and mental illness. The Clinicians then create a therapeutic wellness plan with the client to begin mental, emotional and psychological healing. Our Clinicians provide the following services:
Children’s Program Services:
Children often experience mental, emotional and psychological abuse. We have created a program designed to address this and more. Our Children’s Program Coordinator (CPC) addresses educational and developmental issues by conducting an ASQ (ages and stages questionnaire) with the parent and child. A harm and abuse assessment is also conducted with the parent and child together, and then individually. This allows the CPC to create a plan for the parent and child and then the child individually. The CPC provides the following services:
Other In-Shelter Services:
We recognize there are many other basic human necessities such as medical, food, clothing, access to the internet/phone, diapers, formula etc. Ruby’s Place strives to be able to provide these additional services continuously for our clients. Ruby’s Place provides the following services and needs: